Skip to main content

Lifeline Chat is a service of the National Suicide Prevention Lifeline, connecting individuals with counselors for emotional support and other services via web chat. All chat centers in the Lifeline network are accredited by CONTACT USA. Lifeline Chat is available 24/7 across the U.S.

Start a Chat

Ready to chat? Please review and agree to the terms of service, then enter your zip code. A crisis counselor will soon start a conversation with you. There may be a wait time to connect. To speak to a counselor now, please call the Lifeline at 1-800-273-TALK (8255).

What Happens When I Chat with the Lifeline?

1. First, you’ll see a wait-time message while we connect you to a crisis counselor. If demand is high, you can always watch some relaxing videos while you wait.

2. A counselor will answer your chat.

3. This person will listen to you, understand how your problem is affecting you, provide support, and share resources that may be helpful.

4. If the counselor feels you are in danger, they will ask you questions about your safety, and talk to you about accessing emergency support.

Your conversations are always kept confidential.

Call Lifeline

Chat FAQ

Who should use the Lifeline Chat Program?

Show answer

What should I expect during a Lifeline Chat session?

Show answer

When is Lifeline Chat available?

Show answer

Are all Lifeline Chat communications secure and confidential?

Show answer

Is the Lifeline Facebook Chat confidential?

Show answer

How do I access the Chat?

Show answer

What do I do if the Chat is busy or nobody answers?

Show answer

What is CONTACT USA?

Show answer

Troubleshooting Tips

I clicked on "Terms & Conditions", but nothing happened.

Show answer

I have a valid US zipcode, but nothing happened.

Show answer

Why did I go backwards in the queue?

Show answer

I've been waiting a long time...

Show answer

Get in touch

Call the Lifeline