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The National Suicide Prevention Lifeline is a national network of over 160 local crisis centers, allowing the Lifeline to provide local resources with innovative best practices and quality care across the United States.

Lifeline Network Crisis Centers

Calls to 1-800-273-TALK are routed to the nearest crisis center. Counselors at these centers can then provide appropriate local resources if needed. The Lifeline accepts applications for new centers to join the network on a rolling basis.

Benefits

Benefits

We value our crisis centers and provide many useful administrative benefits to members, including:

  • Annual stipend
  • Weekly and monthly call volume reports
  • Multi-tiered back-up system
  • Information sharing via blog and conference calls
  • Language services
  • Real Time Caller ID
  • National promotions
  • Credibility
  • ASIST training
  • Webinars
  • Unique funding and grant opportunities
  • Promotional materials
  • Evidence-based and nationally recognized best practices
  • Chat software
  • Call management and software discounts
Join The Lifeline

Join The Lifeline

Crisis centers seeking to join the Lifeline network must be certified, accredited, or licensed by an external body. They must have written policies or guidelines addressing referral, training and suicide risk assessment and be willing to participate in Lifeline evaluation activities.

Network Resource Center

Network Resource Center

Lifeline network members access professional resources and best practices on the Network Resource Center.

In-State Answer Rates

In-State Answer Rates

The Lifeline network was designed to connect callers with local crisis centers by using a telephony system that routes calls based on the caller’s phone number. Connecting callers to local crisis centers is preferable because they are most familiar with local resources. The report below provides the in-state answer rates for all states.  The percentage shared for states represent the amount of calls presented to states vs. what was able to be answered by crisis centers in the state. Calls that were not answered in-state, roll over to the Lifeline’s national backup system. Please note that not all centers participating in the Lifeline network take statewide calls and not all centers answer calls 24/7. To find out more about individual centers in your state see the map below.

Contact

Contact

To learn more about joining the Lifeline Network or to request call routing information, please contact Carole Ludwig at [email protected]

Crisis Center Locations

Find your local crisis center in the Lifeline national network.

Get in touch

Call the Lifeline

Download Logos and Ribbons

Share the Lifeline logo and prevention ribbons to raise awareness for suicide prevention.

Download Here

Order Brochures and Materials

Order Lifeline-branded brochures, wallet cards, and more to share.

Visit the Store